1. You’re Logged Into the Wrong Account
Problem:
Your subscription is active, but premium features are locked.
Solution:
  • Make sure you’re logged into the same account you used when purchasing.
  • If you have multiple emails (e.g., personal + work), try logging out and back in with a different one.
2. Purchase Confirmation Email Not Found
Problem:
You’re unsure which email was used for the purchase.
Solution:
  • Search your inbox for terms like “receipt,” “Stripe,” or Jatter.
  • Check spam/junk folders.
  • If you still can’t find it, contact support with:
    • Your full name
    • Possible email addresses or phone number used
    • Approximate purchase date
3. Subscription Not Syncing
Problem:
You completed payment, but your account hasn’t updated.
Solution:
  • Refresh the app or log out and back in.
  • Wait 1–2 minutes—sometimes there’s a short delay after payment.
  • Check your internet connection.
4. Payment Was Not Completed
Problem:
You attempted to subscribe, but access wasn’t granted.
Solution:
  • Verify that your payment went through:
    • Check your bank or card statement
    • Look for a Stripe receipt email
  • If payment failed, try again with:
    • A different card
    • Updated billing details
5. Subscription Expired or Canceled
Problem:
You previously had access, but it stopped.
Solution:
  • Your subscription may have:
    • Expired
    • Been canceled
    • Failed to renew due to billing issues
  • You can re-subscribe at any time from the app.
6. Duplicate or Multiple Accounts
Problem:
You accidentally created multiple accounts and subscribed on one.
Solution:
  • Log out and try alternative login methods (email or phone number).
  • If you find the account with access, continue using it.
  • Contact support if you want help merging accounts.
7. Browser or Device Issues
Problem:
Subscription works on one device but not another.
Solution:
  • Ensure you’re logged into the same account across devices.
  • Clear browser cache or try a different browser.
🛠️ Still Not Working?
If you’ve tried the steps above and still don’t have access, we’re here to help.
Contact Support with:
  • Email or phone number used for purchase
  • Approximate purchase date
  • Screenshot of receipt (if available)
  • Description of the issue
We’ll get you sorted as quickly as possible.